Infrastructure Analyst



  Interlagos - São Paulo - SP

  (11) 96406-5639    [email protected]

  Brazilian - 57 years old - Married



Expertise in the IT industry for more than 30 years, with experience in companies of diverse sizes and experiences ranging from software development to hardware maintenance, but with a major focus on IT infrastructure, networks and servers:


·         Graduation in Computer Networks Technology with experience in projects, implementation and management of local networks, WiFi and WAN.

·         Experience in installing and managing Windows and Linux Servers in physical or virtualized environments.

·         Knowledge in Information Security regarding the physical and managerial aspects.

·         Experience in Software Development with structured and object-oriented programming techniques, as well as support for distributed systems environments.

·         Strong skills of Logical Reasoning and Self-Learning.

·         Mastering English language for reading, writing and speaking.



Think IT

CDN Specialist

Mar 2018 - Current

Performance in pre-sales, deployment or migration for Verizon CDN costumers.


Attendance of requests and incidents related to Verizon CDN for clients like Net/Claro, Ambev and Hinode among others, including interactions with American Verizon teams when necessary.


Attendance of e-learning system customers, sold by the company in White Label model, managing interactions between customers and developers, also developing custom reports and dashboards with Power BI.


Responsible for monthly billing data of CDN services, has identified loss-making contracts that was causing economic losses around tens of thousands Reais, right after task take over.



IT consultant

Jun 2016 – Mar 2018

Performance in projects and services as outsourced or self-employed, ensuring excellence in the execution of activities


AD troubleshooting (Windows Server 2008), new domain creation (Windows Server 2012) and workstations migration for new domain in the Resiclean company, in behalf of Infonova.


Deployment of server monitoring with Zabbix at the Syngenta company, in behalf of RI2B, giving more visibility and security regarding the availability of servers at zero cost.


Zenvia Mobile Serviços Digitais

Infrastructure Analyst

Mar 2015 – Jun 2016


Management of infrastructure deployment project for the new São Paulo branch office, delivering more than 100 work positions without any delay or incident on the first day of operation.


Network topology definition targeting better security and management.


Quotation, negotiation and acquisition of equipment, as well as monitoring of suppliers services.


Installation and configuration of network devices (firewalls, switches, access points, among others) and servers.


Deployment of corporate infrastructure monitoring system (Zabbix) and inventory system for asset control (Snipe-IT) at no cost.


User account management (network, Google platform and Office 365), as well as end user support in IT and telephony


ING Bank

Backup Analyst
[Temporary Project]

Oct 2014 – Jan 2015

Analysis and optimization of routines (ARCserve), achieving reduction of the execution time of the weekly backup from 58 hours to 36 hours.


Job monitoring and media management, also working on the creation of documentation and procedures (Portuguese and English).


Local support to the operations team in the United States through telephone and email conversations.


CPM Braxis Capgemini

Infrastructure Coordinator

Aug 2011 – Jun 2013


Team leader in remote infrastructure operation for US customer (TD Ameritrade - USA).


Virtualized environments support for Windows and Linux servers, as well as for distributed application middleware frameworks.


Attendance of requests through ticket and incidents resolution.


Activities coordination of Windows, Linux and Security analysts in Shared Services Center, supporting client’s infrastructures of various sizes.


SLAs management of requests, incidents and changes, ensuring compliance.


CPM Braxis Capgemini

Senior Infrastructure Analyst

Aug 2010 – Jul 2011

Travel to New Jersey, United States, for survey and documentation of procedures with the client.


Support activities for middleware frameworks and server management in remote infrastructure operation.


Companhia de Saneamento do Pará

Support Analyst

Dec 2008 – May 2010

Network infrastructure redesign, as well as Linux firewalls maintenance and scripting for operational routines automation.


Local network, WAN and VPN accesses management, including network and Internet services, Windows and Linux servers, SAN Storage, Tape Library, routers and other assets.


Virtualization of servers running on desktop machines into new and idle servers, a solution that brought more security and performance to applications at zero cost to the company.


Fóton Informática

System Analyst

Feb 2008 – Nov 2008


Support in networks, operating systems and banking automation, as well as to the systems development team.


Responsible for routines optimization through processes automation.


Companhia Docas do Pará

Senior Support Analyst

Jul 2001 – Apr 2006

Network management and improvements regarding to performance, availability and security aspects.


Configurations and maintenance of Windows 2000 and Linux servers, Cisco routers, Linux firewalls and Wireless network.


Management of network services (Active Directory, DHCP, WINS and DNS) and internet services (email, web, proxy, Antispam, FTP and DNS).


Information Security presentations for end users.


Micro Mania Informática

Systems Analyst

Sep 1996 – Aug 2002


Development, deployment and support of proprietary ERP.

Query Serviços de Informática

Support Analyst

Mar 1993 – Jul 1993


Activities in pre-sales processes and customer support for HP Risc.

Albrás - Alumínio Brasileiro

Support Analyst

Feb 1985 – Jan 1991


Management and support of micros / mini / mainframes operating systems and telecommunications infrastructure and data links maintenance.



FAP Faculdade do Pará

Associate Degree on Computer Network – Concluded, Dec 2008




English: Advanced (TOEIC Score: 850)




·         Security Officer – Módulo I - Módulo Security 2005

·         Security Officer – Módulo II - Módulo Security 2005

·         Aironet Wireless LAN Fundamentals & Cisco Aironet Wireless Site Survey v4.0 - Telecon - Consultoria e Treinamento 2004

·         Interconnecting Cisco Network Devices v2.1 - Telecon - Consultoria e Treinamento 2004

·         Linux – Instalação e Administração - StarLink Conectividade 2001

·         Linux – Segurança em Redes TCP/IP (Módulo I) - StarLink Conectividade 2001

·         Linux – Servidor Internet I - StarLink Conectividade 2001

·         WAN – Interligação de Redes TCP/IP - StarLink Conectividade 2001

·         Implementing a Database Design on MS SQL - Del Micro 1999

·         Implementing a Database Design on MS SQL Server 7.0 - Del Micro 1999




EUA – Survey and process documentation in the company TD Ameritrate (New Jersey) for Brazilian analysts of the company CPM Braxis (Capgemini) on a remote infrastructure operation– 2010